Question 1

Do I need to be home during the cleaning?

Accepted Answer

No — most clients give us a key or door code. You're welcome to be present if you prefer.

Question 2

Do you bring your own supplies?

Accepted Answer

Yes — our team arrives fully equipped with professional-grade products and equipment. If you prefer we use your own products, just let us know.

Question 3

How long does a cleaning take?

Accepted Answer

A regular or one-time home cleaning typically takes 2–4 hours. Deep cleaning and move-out cleaning take 4–8 hours depending on the size and condition of the property.

Question 4

How do you handle quality concerns?

Accepted Answer

Please tell us as soon as reasonably possible, preferably within 24 hours. Where appropriate we will arrange reasonable rectification of the affected area.

Question 5

Can I book recurring cleans?

Accepted Answer

Absolutely. We offer weekly, biweekly, and monthly plans, and we keep your service preferences on file so each visit follows the same routine.

Question 6

What if I'm not satisfied?

Accepted Answer

Please report any cleaning-related concern as soon as reasonably possible, preferably within 24 hours. Where appropriate, we will arrange reasonable rectification of the affected area.

Question 7

How does the move-out handover process work?

Accepted Answer

If a cleaning-related concern is identified during the official handover inspection, tell us promptly and, where appropriate, we will arrange reasonable rectification of the affected areas — subject to access and the inspection report.

Question 8

Do you cover my area?

Accepted Answer

We serve Zurich City and the surrounding lake region — Adliswil, Wollishofen, Enge, Wiedikon, Kilchberg, Rüschlikon, Thalwil, Horgen, and many more. Ask us about your address.

Frequently asked questions

Ready to hand over the cleaning?