Terms and Conditions

Business identity

LD Cleaning Zihni, operating as Clean Home Zurich, Im Schibler 1, 8162 Steinmaur, Switzerland. UID CHE-277.855.612.

Quotation validity

Quotations are generally valid for 14 days unless the quotation states otherwise.

Booking confirmation

A request is not automatically a confirmed appointment. A booking is confirmed through direct written communication or another explicit confirmation from Clean Home Zurich.

Scope of service

The service includes the work described in the accepted quotation or booking confirmation.

Work outside the confirmed scope must be discussed with the customer first and may require an updated quotation or additional charge.

Access and parking

The customer must provide safe and timely access to the property at the agreed time.

Reasonable parking costs may be charged to the customer unless suitable free parking has been provided or another arrangement was confirmed.

Customer preparation

• Secure pets.
• Remove or identify unusually valuable or fragile items.
• Provide functioning water and electricity where required.
• Communicate relevant access or surface-care instructions.

Rescheduling

Rescheduling is free when requested more than 48 hours before the appointment, subject to availability.

Cancellation

Force majeure or exceptional circumstances may be reviewed individually.

• More than 48 hours before the appointment: no cancellation fee.
• Between 24 and 48 hours before the appointment: up to 25% of the confirmed booking value.
• Less than 24 hours before the appointment: up to 50%.
• Same-day cancellation, refusal of access or inability to access the property: up to 100%.

Quality concerns

Customers should report a cleaning-quality concern as soon as reasonably possible and preferably within 24 hours. Where appropriate, Clean Home Zurich may offer reasonable rectification of the affected area.

Damage

Customers should report alleged damage promptly with a description and photographs where possible.

Clean Home Zurich is not responsible for ordinary wear, pre-existing damage, undisclosed fragile conditions or damage resulting from incorrect manufacturer instructions supplied by the customer. Liability that cannot legally be excluded remains unaffected.

Payment

Accepted payment methods may include bank transfer or QR invoice, TWINT, debit or credit card, and cash when agreed.

Unless an individual quotation or invoice states otherwise, payment is due within seven days. Commercial-customer payment terms may differ when confirmed in writing.

Photos

Operational photos may be taken only where needed for job documentation, existing-condition records, quality control or agreed before-and-after evidence. Marketing use requires separate permission.

Privacy

Information you send us is handled as described in our Privacy Policy.

Applicable law

Swiss law applies, subject to mandatory consumer-protection rules that may give consumers rights or a place of jurisdiction that cannot be set aside by agreement.